Privacy Policy
solcasino Philippines

01 Introduction

solcasino ("solcasino," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the solcasino platform at solcasino.asia. This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard your personal information in connection with your use of our online casino, sports betting, and gaming services.

This Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data collected from players physically located in the Philippines and from any other users of the solcasino platform.

This Privacy Policy should be read together with solcasino's Terms & Conditions and Responsible Gaming Policy. If you do not agree with the terms of this Policy, please discontinue use of the solcasino platform.

02 Personal Data We Collect

solcasino collects personal data through several channels, including account registration, identity verification, financial transactions, gameplay activity, and your interactions with our support team. The categories of personal data we may collect include:

Identity & Contact Information:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Residential address (including city — Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines)
• Email address and mobile phone number
• Government-issued ID details (passport, driver's license, SSS, PhilHealth, or UMID)

Financial Information:

• GCash or PayMaya account details (wallet number only; we do not store PINs or passwords)
• BPI, BDO, or Metrobank account details used for bank transfers
• Transaction history, including deposits, withdrawals, and wager amounts in Philippine Peso (PHP)

Technical & Usage Data:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the solcasino platform
• Login timestamps and access logs

Communications Data:

• Records of your communications with the solcasino support team via live chat or email
• Feedback, complaints, and dispute records

03 How We Use Your Personal Data

solcasino uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your solcasino player account, including processing your registration and verifying your identity.
• Age & Identity Verification: To confirm that you meet the 21+ age requirement and to comply with Know Your Customer (KYC) obligations under applicable Philippine regulations.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso.
• Service Delivery: To provide access to solcasino's games, including live baccarat, slots, bingo, Ezugi Live dealer games, and Rave Party Fever, and to personalize your gaming experience.
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, PAGCOR licensing requirements, and other applicable Philippine laws and regulations.
• Responsible Gaming: To monitor gameplay patterns and identify potential signs of problem gambling, and to administer self-exclusion, deposit limits, and other responsible gaming tools.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the functionality, performance, and content of the solcasino platform.

04 Legal Basis for Processing

solcasino processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the solcasino Terms & Conditions, including account management, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing conditions, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for solcasino's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided that such interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential data processing activities, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 Data Sharing & Disclosure

solcasino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other lawful process.
• Technology Service Providers: Cloud hosting, cybersecurity, analytics, and customer support technology providers engaged by solcasino to operate the platform, subject to strict contractual data protection obligations.
• Game Content Providers: Licensed game studios and live dealer platform providers (such as Ezugi) whose games are integrated into the solcasino platform, to the extent necessary to deliver the gaming service.

All third parties with whom solcasino shares personal data are required to handle such data in accordance with applicable Philippine data protection law and solcasino's data protection standards.

06 Cookies & Tracking Technologies

solcasino uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and analyze usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the solcasino platform, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to collect anonymized data about how players interact with the solcasino platform, helping us identify areas for improvement. This data does not identify you personally.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns, where you have consented to such use.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the solcasino platform. For more information on managing cookies, refer to your browser's help documentation.

07 Data Retention

solcasino retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments.
• KYC & Identity Verification Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Retained for three (3) years from the date of the last communication, unless a longer period is required for dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with solcasino's data disposal procedures.

08 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by solcasino:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data that solcasino holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by solcasino.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to solcasino's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that solcasino has violated your data privacy rights.

To exercise any of these rights, please contact the solcasino Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days, as required by Philippine law.

09 Data Security

solcasino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the solcasino platform.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent required for their job functions.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified cybersecurity professionals.
• Multi-factor authentication for internal systems that process personal data.
• Incident response procedures to detect, contain, and report personal data breaches in accordance with NPC notification requirements.

While solcasino takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your solcasino account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

10 Children's Privacy

The solcasino platform is strictly intended for individuals who are 21 years of age or older, as required under Philippine law applicable to casino-style gaming. solcasino does not knowingly collect personal data from individuals under the age of 21.

If solcasino becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the solcasino platform, please contact our support team immediately at [email protected].

11 Third-Party Links

The solcasino platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the solcasino platform and does not cover the privacy practices of any third-party websites or services. solcasino is not responsible for the privacy practices or content of third-party sites.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of solcasino, including your GCash, PayMaya, BPI, BDO, or Metrobank account portals.

12 Updates to This Privacy Policy

solcasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. Where changes are material, we will notify registered players via email or an on-platform notification prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the solcasino platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or solcasino's data processing practices, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the solcasino platform
• Peak Support Hours: 8AM – 10PM PST

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.